Have a question about your visit to The J Rosé Salon? Below you’ll find answers to the questions our clients ask most often about appointments, services, policies, directions, and what to expect when you visit our Medford salon.
If you don’t see the answer you’re looking for, feel free to contact us or visit our help page for more detailed information about booking, cancellations, and salon policies.
Common Questions
How far in advance should I book an appointment?
We recommend booking at least 1–2 weeks in advance, especially for Saturday appointments. Some of our specialty services and longer appointments may book even further out.
If you’re hoping to visit sooner, feel free to check out our Appointments page or contact us to see if we have any last-minute openings.
What is your cancellation and rescheduling policy?
We ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer that time to another guest. Appointments canceled with less than 48 hours’ notice may be subject to a cancellation fee.
For full details, please see our Cancellation & Rescheduling Policy.
What happens if I arrive late to my appointment?
If you arrive more than 15 minutes late, we may need to shorten or reschedule your service depending on our schedule that day. This helps ensure we stay on time for all of our guests.
If you know you’re running late, please contact us as soon as possible. Text us at (541) 772-4110 for the quickest response.
When are you open and what are your hours?
We’re open Tuesday – Saturday. Saturdays fill up fast so make sure to book Saturday appointments 2-3+ weeks or consider booking an appointment Tuesday – Friday.
Business Hours:
Monday: Closed
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Saturday: 9am to 4pm
Sunday: Closed
How do I reschedule my appointment?
If you scheduled your appointment online: Click here to reschedule
For appointments booked another way (such as in-person, by phone, or if you’re not sure how you scheduled your appointment): Text us at (541) 772-4110
Important! Please reschedule or cancel your appointment at least 48 hours before the beginning of your appointment, or you may be charged a cancellation fee of up to 100% of the price for your scheduled service. No-shows will be charged the full amount.
What services do you offer?
Visit our Services page for a full list of our services and a general price range. If you would like an exact price, contact us (text preferred) with the service, name of the team member you want to book with, and ideally a picture of your hair and a picture showing your desired results.
Do you offer consultations?
Yes! Many services include a consultation at the beginning of your appointment so your stylist can understand your goals and recommend the best approach.
For more complex services such as hair extensions or major color changes, we may recommend scheduling a dedicated consultation first.
If you would prefer to schedule a consultation first before booking an appointment, you can book a consultation online, but keep in mind that not all of our professionals accept consultation bookings online. If you don’t see your professional listed, contact us to request one.
Do you accept walk-ins?
We recommend booking in advance. However, feel free to contact us (text preferred) to see if we have any last-minute openings. And as a reminder, you can book an appointment with us online at any time. It’s quick and easy.
I don’t know which stylist or esthetician to choose?
Go to our Team page and click on each stylist’s profile. You’ll be able to learn about their background, the services they offer, view pictures of their work, and read reviews from clients.
Once you’ve found the person you like, you can book directly from their profile page.
Also make sure to check out Behind the Chair, a series of videos hosted by Jen Moeschl – Master Stylist, Coach, and Owner of The J Rosé, where she talks about what to look for in a stylist.
How do I book an appointment?
Appointments can be booked easily through our online booking system, which allows you to choose your service, stylist, and preferred time.
If you need assistance choosing the right service, feel free to contact us and we’ll be happy to help.
What should I do to prepare for my appointment?
Please arrive with clean hair, skin or nails when possible, and don’t forget allow enough time to park and check in. If you’re receiving a new service or making a significant change, please bring photos for inspiration if you can or contact us beforehand to text us the photos so your stylist can be fully prepared.
How do I know which service to book?
If you’re unsure which service is the best fit, we recommend contacting us with any questions you have or to booking a consultation. If you’re ready to book now, choose the closest service option to what you want and then contact us. Your stylist can adjust the service right then or during your appointment if needed.
Do you offer services for first-time clients?
Yes! We love working with new guests. If this is your first visit, your stylist will begin with a consultation to discuss your goals, preferences, and any hair or nail concerns.
Do you sell professional hair, nail and skincare products?
Yes! We carry professional products selected by our team to help maintain your results between appointments. Your stylist can recommend products that work best for your hair or nail care routine.
We currently sell professional, hair nail and skincare products in-store but soon will carry them online for purchase!
Where is The J Rosé Salon located?
The J Rosé Salon is located in Medford, Oregon, and we proudly serve guests from throughout the Rogue Valley, including Ashland, Central Point, Jacksonville, and surrounding communities.
Here’s our address:
1 West 6th St. Suite 100
Medford, OR 97501
Look for us in the historic Acme building on the corner of 6th St. and Evergreen St. Click here for directions
Still Have Questions?
If you couldn’t find the answer you were looking for, we’re happy to help. Visit our help page for more detailed information about salon policies, booking, and preparing for your appointment, or contact us directly.
The J Rosé Salon proudly serves clients in Medford and throughout the Rogue Valley. If you have questions about hair, nail, and skincare services – or preparing for your appointment – our team is always happy to help.